Shipping and Receiving Products
US Shipping: FREE within the continental U.S.(Otherwise specified)
International Shipping? Ask us prior to purchase.
• We do not ship to P.O Box, APO or FPO.
• Ship Days (Monday through Friday).
• All orders will be shipped within 1-3 business days (some do take longer)
• Some orders can take up to 7-14 business days to deliver
• The tracking numbers will be emailed to the winning bidder after the package is packed, and shipped out.
• This item ships via LTL freight company
• "Ship to address" cannot be changed after item is shipped
• Shipping company will call to schedule appointment a head of time (24 hours prior) for someone to be home to check and sign for it.
• This delivery is CURBSIDE only, drivers will NOT bring in the good for you.
• Palate or large box is brought closer to your house, but never brought inside by the driver, please make sure you have someone to help to bring the good after delivery is made.
• Before signing for it ,open immediately and inspect all content. if you see any damage note it on the paper, if you see ripped shrimp wrap, and item did not come on a palate, count the boxes to match what is on the document.
• You have 7 days you make any claims for the damage
At the time or prior of your delivery, please follow instructions below:
Inspect all items inside the box at the time of delivery before signing the receipt.
To do so open top of the cart board, and inspect the item(s) inside. Please notify If there is any damage, big or small, please note on the receipt before signing, or you can refuse the delivery all together if appears badly damaged, and replacement will be shipped ASAP.
Things to look out for at the time of delivery:
• Any dents on box or visible samage to outside of the box
• Do the "shake" test to hear countertop or glass being broken inside.
• If cart board arrived with no pallete of wooden crate.
• Clear wrapping shrink wrap is torn or missing.
• Exterior box or cart board appears to be Wet, content may be damaged by water
• If there is visible damage, you must refuse the order describe the damage on the delivery receipt. Simply write items arrived damaged.
• If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items.
• Customer has 7 days from the day if receiving to report any concealed damage, any claims for concealed damage past 7 days will not be granted
We always make sure the customer is satisfied with the order. Our associates always process orders perfectly, to minimize any mistakes, and that all orders are always shipped on time.